Privacy Policy

Canalmarket Academy > Privacy Policy

Last updated: November 1, 2026

CanalMarket Academy (canalmarketacademy.com) is an online learning platform operated by CanalMarket Group, Torre Las Américas, Torre A, Piso 12, Punta Pacífica, Panama City, Republic of Panama (“we”, “us”). This Privacy Policy explains what personal data we collect when you use our website, courses, memberships and community, how we use it, who we share it with and the rights you have.

1. Information we collect

Account data: name, username, email address and password (stored encrypted) when you create an account or enroll in a course.
Profile and community data: information you add to your member profile (BuddyPress), such as a display name, photo, bio, activity posts, messages, groups and comments. Profile fields you mark as public are visible to other members.
Learning data: courses and lessons you access, progress, quiz results and certificates.
Purchase data: items purchased, amounts, currency, dates and billing country. Payments are processed by Stripe; we never receive or store your full card number.
Communications: messages you send us through contact forms, email, WhatsApp or our AI assistant chat.
Technical data: IP address, browser and device type, pages visited, referring URL and approximate location, collected through cookies and analytics tools.

2. How we use your information

To create and manage your account and give you access to the courses and memberships you purchased.
To process payments, send receipts and manage subscriptions, renewals and cancellations.
To operate the community features (profiles, activity, messages) you choose to use.
To answer your questions and provide customer support.
To send course updates, platform notices and, if you opted in, newsletters and offers. You can unsubscribe at any time.
To measure and improve our website, content and marketing (analytics).
To prevent fraud, protect the platform and comply with legal obligations.

3. Cookies and analytics

We use cookies and similar technologies that are necessary for the site to work (login sessions, shopping cart, security) and, with your consent where required, analytics and marketing cookies. We use Google Analytics 4 to understand how visitors use the site; Google may set cookies and process usage data under its own privacy policy. You can manage cookies in your browser settings; disabling necessary cookies may prevent parts of the site from working.

4. Payments

Payments are processed by Stripe, Inc. When you pay, your card details are entered directly into Stripe’s secure forms and processed under Stripe’s privacy policy and PCI-DSS standards. We receive only a confirmation of the payment, the last four digits of the card, the billing country and the amount.

5. Who we share data with

We share personal data only with service providers that help us run the platform and that are bound by data-protection obligations: our hosting provider, Stripe (payments), Google (analytics and email), our email and CRM tools used for notifications and support, and AI chat providers that power our assistant (your chat messages are processed to generate answers). We may also disclose data when required by law or to protect our rights. We do not sell your personal data.

6. International transfers

We operate from Panama and use providers located in the United States and other countries. Where required, we rely on contractual safeguards to protect data transferred abroad.

7. Data retention

We keep your account and learning data while your account is active and for a reasonable period afterwards so you can return to your courses. Purchase records are kept as long as required by tax and accounting laws. You may request deletion of your account at any time (see section 8).

8. Your rights

Depending on your country (including under Panama’s Law 81 of 2019, the GDPR and the CCPA), you may have the right to access, correct, download, restrict or delete your personal data, to object to certain processing, and to withdraw consent. To exercise these rights, email us at salescanalmarket@gmail.com. We will respond within 30 days. You may also edit most of your profile data directly from your account settings.

9. Security

We use HTTPS encryption, firewalls, access controls and reputable providers to protect your data. No system is completely secure; please use a strong, unique password and keep it confidential.

10. Children

Our services are intended for people aged 18 or older. We do not knowingly collect data from children under 18. If you believe a minor has provided us with personal data, contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with its date of update.

12. Contact

CanalMarket Group — CanalMarket Academy
Torre Las Américas, Torre A, Piso 12, Punta Pacífica, Panama City, Panama
Email: salescanalmarket@gmail.com · WhatsApp: +507 6266-2404